About the Business
Established in 1977. Lapis Gold Goldsmiths and jewellers specialises in bringing top quality and unique jewellery from across the globe and UK working with some of the best designers and Craftsmen in the business. Located in the Easgate Shopping Centre Inverness. We specialise in diamond set jewellery, handrafted wedding bands, precious and semi-precious gemstones set in 9ct, 14ct, 18ct gold, platinum and have an extensive collection of unique silver jewellery.
Reviews
Location & Hours
35A EASTGATE SHOPPING CENTRE
Inverness, IV2 3PP
Write a Review
-
Office
Lapis Goldsmiths & Jewellers
-
Get Directions
35A EASTGATE SHOPPING CENTRE, Inverness, IV2 3PP
-
Phone
Anne-Marie Johnstone
06 May, 2019
Inverness, HighlandWould have given 0 Stars if that was an option. But doesn’t look like it. Absolutely disgusted with the Service. When ordering my Wedding Band (made to order) we were told a pile of rubbish and fake promises so they could Seal the Deal. 6-7 Weeks is now 8 Weeks. They’d need my engagement ring for 2 Weeks it's now 5 Weeks. Updates on Progress non-existent. Even when going over promised deadlines. When speaking to them we have been made to feel like we are out of order and being unreasonable. (How dare to be concerned that they have had my engagement ring 3 weeks longer than promised). When in fact they have gone back on absolutely everything they have said. We have had to contact them for updates and been made to feel so small. (Do I realise the process of making a ring and how important it is getting it right). Maybe I don’t but I do understand good Customer Service and this is far from it. We deserve the truth and to be lied to at every opportunity. Feel sick to the stomach. Once my engagement ring is back never will we use this Jewellers again. When posting this we still don’t have an engagement ring or wedding ring back. We have no idea how much longer this will take. Absolute Joke!